On this page you will find links to community resources including: community safety supports, mental wellbeing and crisis line services, mental health online supports, help related to substance use and harm reduction, food hamper services, community Facebook groups, and the COVID-19 Volunteer Line.

We will continue to add to this page as new resources become available. 

On this page:

About the COVID-19 Community Support Collaborative

The COVID-19 Community Support Table is made up of representatives from a broad group of agencies spanning the District of Timiskaming. Facilitated by the Timiskaming Health Unit, the table convenes regularly to support vulnerable residents in Timiskaming during this COVID-19 pandemic. The purpose is to:

  • help local agencies to support vulnerable and at-risk populations in identifying and responding to emerging needs
  • support coordination, information sharing, problem solving, and collaboration among community partners

Community Safety

Pavilion Women’s Centre (call: 705-672-2128)

  • Doors remain open to women and their children in unsafe situations and in need of emergency services. If you need assistance, please call the shelter.

North Eastern Ontario Family and Children’s Services (call: 1-866-229-5437)

  • If any member of the public or professional have a concern about the safety and/or well-being of a child or youth under 18, they should immediately contact North Eastern Ontario Family and Children’s Services (NEOFACS) - 24 hours a day, 7 days a week, at 1-866-229-5437 (Toll-Free) in Timiskaming District.

Assaulted Women’s Helpline (call: 1-866-863-0511)

  • 24-hour telephone and TTY crisis line to all woman who have experienced abuse including: counselling, emotional support, information and referrals.

Victim Services Temiskaming and District  (call: 705.647.0096 email: ed@tdvictimservices.ca)

  • Non-profit, community based program that provides immediate, short-term crisis assistance through both staff and specially trained community volunteers. Works in partnership with the Ontario Provincial Police and other Emergency Services to provide assistance 24 hours a day, 7 days a week. Professional staff and volunteer crisis support workers provide emotional support, practical assistance, and important information about available services in the community

Mental Wellbeing and Crisis Line Services

Canadian Mental Health Association: (Kirkland Lake: 705.567.9596 | Temiskaming Shores: 705.647.4444 | Englehart: 705.544.1971)

  • Because of these uncertain times, CMHA is currently not accepting walk-ins but clients can call their local office to request an appointment with a worker which will be accommodated over the phone.
  • Addictions services and mental health counselling 
  • *If you are in a mental health crisis, call 1-888-665-8888 24 hours*

Telephone Supports


Number  Description 
Kids Help Phone (24 Hours) 1-800-668-6868 Canada’s only 24/7, national support service. We offer professional counselling, information and referrals and volunteer-led, text-based. Kids Help Phone has expanded its mandate to include former youth in care of any age.
First Nations and Inuit Hope for Wellness Help Line (24Hours)  1-855-242-3310  Immediate, culturally competent telephone counselling, 24 hours a day, seven days a week and is available in English, French and upon request in Cree, Ojibway, and Inuktitut 
Telehealth Ontario  1-866-797-0000  Free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. 
TeenLine  1-310-855-HOPE
Or text TEEN to 839863 
Confidential hotline for teenagers for mental health 
Assaulted Women’s Helpline  1-866-863-0511
1-866-863-7868 (TTY)
416-863-0511 (Toronto) 
24-hour telephone and TTY crisis line to all woman who have experienced abuse including: counselling, emotional support, information and referrals. 
Good2Talk  1-866-925-5454  Free, professional and confidential counselling support for post-secondary students in Ontario 
Naseeha Youth Helpline  1-866-627-3342  Peer support for Muslim youth. 
Trans Life Line  1-877-330-6366  Peer support service run by trans people, for trans and questioning callers. 
LGBT Youthline  1-800-268-9688
Text 647-694-4275
Chat www.youthline.ca 
Confidential and non-judgemental peer support through our telephone, text and chat services for lesbian, gay bisexual, transgender, transsexual, two-spirited, queer and questioning young people. Get in touch with a peer support volunteer from Sunday to Friday, 4:00 to 9:30 PM.

*Telephone chart is from NEOFACS

Online Supports


Website Description 
Big White Wall  www.bigwhitewall.com  An online peer-to-peer support community for your mental health. 
Bounce Back  bouncebackontario.ca Free, guided self-help program and telephone coaching support. Available online and virtual to anyone over 15 and can self-refer as long as you have a primary care doctor. 
Mother Matters  www.womenscollegehospital.ca/care-programs/mental-health/Mother-Matters Support group for women experiencing mood/adjustment challenges following the birth of their baby. 
Teen Mental Health teenmentalhealth.org A source of best available evidence-based resources & information for youth, parents, educators & healthcare providers. 
We Matter  wemattercampaign.org We matter is a place to help indigenous youth get through hard times, whether you need support yourself or want to support someone you know. 
CAMH Mental Health 101, and Family Member
moodle8.camhx.ca/moodle/course/index.php Free self-directed e-courses.

Help related to substance use and harm reduction

Harm Reduction Supply Locations During COVID-19 (click to open PDF) 

**Naloxone kits are available at ALL pharmacies in the district**

Timiskaming Health Unit (705-647-4305)

  • Safer use supplies, naloxone kits, and needle exchange services. 
  • Monday to Friday, 8:30 a.m. - 4:30 p.m.

Canadian Mental Health Association (Kirkland Lake: 705.567.9596 | Temiskaming Shores: 705.647.4444 | Englehart: 705.544.1971)

  • If you are in a mental health crisis, call 1-888-665-8888 24 hours
  • Rapid Access Addiction Medicine (for opiates and alcohol)
  • Addiction counselling 
  • Currently not accepting walk-ins, please call to request an appointment with a worker which will be accommodated over the phone.

Northern Treatment Centre (Kirkland Lake): 705-567-7778

  • Methadone maintenance program and suboxone (can start new clients quickly)
  • Addiction counselling 
  • Naloxone kits through their pharmacist 
  • Psychiatry services for program clients
  • Hepatitis-C Treatment Program through Ontario Addiction Treatment Centre (OATC)
  • Updated hours:
    • Mondays & Tuesdays - 9 a.m. to 2 p.m.
    • Wednesdays - 9 a.m. to 5:30 p.m.
    • Thursdays - 9 a.m. to 3 p.m.
    • Fridays - 9 a.m. to 1 p.m.
    • Saturdays & Sundays - 9 a.m. to 12 p.m.

Northwood Recovery Clinic (Haileybury): 705-672-1044

  • Clients can access counselling/treatment services by telephone.
  • Methadone maintenance program and suboxone
  • Addiction counselling for opioids and alcohol use
  • Will refer those with Hepatitis-C to Dr. Gauthier (in North Bay)
  • Available by phone during regular hours:
    • Mondays - 10 a.m. to 6 p.m.
    • Tuesdays - 10 a.m. to 6 p.m.
    • Wednesdays - 9 a.m. to 6 p.m.
    • Thursdays - 10 a.m. to 6 p.m.
    • Fridays - 10 a.m. to 6 p.m.

ConnexOntario (Call: 1-866-531-2600)

  • Call or visit the website to get a list of clinics near you
  • Or call your primary care provider

Food Security  

Food Banks

Food Bank

Address Availability
Salvation Army - New Liskeard 

260 Whitewood Avenue
Phone: 705-647-4115
Facebook page 

Open Wednesdays 1 – 3 p.m.
Salvation Army - Kirkland Lake  6 Sylvanite Avenue
Phone: 705-567-5877
Facebook page 
Open: Tuesdays 9 a.m. – 12 p.m. and 1 – 3 p.m.
Fridays 9 a.m. – 12 p.m.
By appointment 
Haileybury Food Bank  500 Broadway Street
Phone: 705-672-2119
Facebook page 
Open Thursdays 10 a.m. – 12 p.m.
Cobalt, Coleman and Latchford Food Bank  22 Earle Street
Phone: 705-679-1197 

Englehart Food Bank  65 Sixth Avenue
Phone: 705-961-0641 or 705-544-2826 
Open Fridays 10 a.m. – 12 p.m. 
Temagami Food Bank  7 Lakeshore Road
Open by appointment

Closing the Digital Divide in Timiskaming 

There is a digital divide in the District of Timiskaming: a discrepancy between those who have access to information and communication technologies and the benefits they provide and those who don't. This divide can be the result of many factors including high costs for technology and online access and limited Internet connectivity in rural Northern Ontario. An evidence brief was put together by Timiskaming Health Unit staff highlighting not only the problem, but potential solutions based on a scan.

Thanks to funding from DTSAAB, United Way and Temiskaming Foundation, and partnership with CMHA, THU and various local community partners, will be launching the Closing the Digital Divide pilot project on Tuesday, October 13, 2020. This initiative will make technology more accessible for people who experience barriers to accessing digital technology (e.g. financial hardship) in our district.   

The Closing the Digital Divide Project aims to address inequity through the provision of technology and Internet to families living with low income, individuals and seniors who experience barriers, as identified through our partnering agencies. Those who are selected to participate in the program through our health and social service partners will receive a device (smartphone, cellular tablet or laptop) and a cellular data package for a predetermined number of months.

Social service and health partners involved in the pilot signed a Memorandum of Understanding between their organization and CMHA/Timiskaming Health Unit and submitted the Client Request/Registration Form with eligible clients. Please note, the deadline has passed to submit applications for this project.

Please refer to the Wave Model & Timelines document to be aware of timelines for the project, including when Wave 1 of the project comes to and end (October 30th). This page also highlights how the project flows between partners and the eligibility criteria to consider when thinking about which clients you’d like to refer to the program.  

Recipients of the program will receive technology tips, tools and resources including digital skill building opportunities and local supports and learning options.  

For more information about The Closing the Digital Divide Pilot Project contact Lorna Desmarais @ 1-866-747-4305 ext 2239 or desmaraisl@timiskaminghu.com 

Project Overview  


Local Facebook Groups

Caremongering Temiskaming Shores

Temiskaming Shores and area Covid-19 Helping Hands

Connexions Timiskaming Connections COVID-19 Volunteer Line

Connexions Timiskaming Connections is a COVID-19 Volunteer Line created to connect those who need help (individuals members of the community OR organizations in need for volunteers, such as food banks) with available community helpers.  

If you are in need of assistance, or would like to volunteer your time to help, please call or email us and we will connect you with an appropriate match.

Indigenous Peoples and COVID-19 

Timiskaming Health Unit service area is located on the territories of many Indigenous peoples, and provides services to First Nations, Métis and Inuit, Anishnaabe, Cree living in urban and rural communities.

Support for Indigenous Peoples during COVID-19 | Sutien aux peuples autochtones pendant la pandémie de COVID-19

We acknowledge that Indigenous people may benefit from accessing information related to COVID-19 from Indigenous organizations that are supporting community members living in urban and rural areas in response the COVID-19 pandemic.

COVID-19 information from Indigenous organizations::

Food Security for Timiskaming Communities

The situation we are facing with COVID-19 is unique. Understandably, the response can be overwhelming and, at times, it may be hard to know what to do to protect ourselves and our loved ones. Measures to protect our population from COVID-19 include making sure people are ready in case the illness spreads largely in our communities.

To help guide our decisions around purchasing and to ensure there is enough food for all in our communities, we have provided some recommendations. This includes information about available local food banks services.


Mental Health and COVID-19

It is normal for situations like Novel Coronavirus (COVID-19) to affect your mental health. Everyone will experience these events in their own way. It is completely natural to feel stress and concern during these times and so it is important to practice positive coping strategies.

Below is a listing of Mental Health Resources available to you. 

If you are in crisis, please contact the Timiskaming Crisis Response Line (24 hours a day/7 days a week) at 1-888-665-8888.

If you (or your child) are experiencing thoughts of suicide or harming yourself, please call 9-1-1.

Telephone Supports:

Online Mental Health Resources

For information on how to cope with and reduce stress and anxiety, how to talk to our children about COVID-19, and how to support yourself as well as your loved ones' mental health, please visit:

For an online peer to peer support community for your mental health, please visit:

During these times, it is important to take care of yourself too! Here are some mental health tips to cope with stress during the COVID-19 pandemic.

  1. Practicing social (physical) distancing doesn’t mean to disconnect. Connect virtually with friends and family, use email, phone, or your preferred social media platforms to connect. 
  2. While staying at home as much as possible, try to maintain a healthy lifestyle including healthy eating, sleep, and exercise. 
  3. Avoid using substances to deal with your emotions. If you are feeling overwhelmed talk to a health worker or counsellor.
  4. Get your information from reliable sources, and limit the amount of time you spend watching or listening to media coverage. 
  5. Use the skills you have used in the past that have helped you manage life’s challenges. 

WHO Factsheet on Coping with stress during the COVID-19 outbreak 

COVID-19, Alcohol and Cannabis Use

During COVID-19, people may increase their alcohol and cannabis use. Where to get hel

Are smokers and tobacco users at higher risk of COVID-19 infection? 

Smokers are likely to be more vulnerable to COVID-19 as the act of smoking means that fingers (and possibly contaminated cigarettes) are in contact with lips which increases the possibility of transmission of virus from hand to mouth. Smokers may also already have lung disease or reduced lung capacity which would greatly increase risk of serious illness.

Smoking products such as water pipes often involve the sharing of mouth pieces and hoses, which could facilitate the transmission of COVID-19 in communal and social settings.

Conditions that increase oxygen needs or reduce the ability of the body to use it properly will put patients at higher risk of serious lung conditions such as pneumonia.

To get telephone-based smoking cessation support, and advice, 24 hours a day and 7 days a week, call Telehealth Ontario toll free at 1-866-797-0000. Smokers Helpline

Government of Canada Financial Resources 

COVID-19 benefits and services - Benefits to help Canadians and businesses facing hardship as a result of the global COVID-19 outbreak.